FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@kookymall.com

Where do you ship from?

We ship from our partnered warehouses located in multiple placesĀ inĀ India. So, please expect your items to be shipped separately (if you order more than one item) as different factoriesĀ specialize in different areas of manufacturing.

How long will it take for my items to arrive?

It will usually take 3-7 business days for all orders to arriveĀ at your doorstep. Shipping times vary from product-to-product; based on demand and shipping location.Ā 

How long will it take to receive a tracking number?

It will take aboutĀ 1-2 business days.

Where can I place an order from?

You can placeĀ an order from anywhere in India subject to the availability of our delivery on your postal code. you can easily check whether delivery isĀ available in your region by putting your postal codeĀ on the product page orĀ on the checkout page

Where isĀ your company located?

WeĀ are an OnlineĀ Shopping Store being run by a team based inĀ Tamilnadu-India

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order confirmation number after placing their orders.

Please contact us if you don't receive one within 24-48 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded toĀ contact@kookymall.com

How can I pay?

We accept all Major Credit and Debit Cards: Visa, and Mastercard and Cash on Delivery

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.